Grievance Redressal
LENDING HUB TECHNOLOGIES PRIVATE LIMITED
We are committed to resolving all customer concerns promptly and transparently. If you have a complaint about our services, a partner lender, or an insurer we work with, please follow the escalation process below.
Level 1
Contact Our Customer Support Team
Reach out to us directly through any of the following channels. We aim to resolve Level 1 complaints within 3 business days.
Level 2
Escalate to Our Grievance Officer
If your complaint is not resolved at Level 1 within 3 business days, please escalate in writing to our Grievance Officer at support@lendinghub.in with subject line: GRIEVANCE — [Your Name] — [Date]. We will respond within 7 business days.
Level 3
Regulatory Escalation
If your complaint relates to a specific lender or insurer product and is not resolved by us, you may approach: (a) RBI Integrated Ombudsman (for banking/NBFC products): cms.rbi.org.in; (b) IRDAI's Bima Bharosa portal (for insurance): bimabharosa.irdai.gov.in